Billing FAQ

Billing

If you have a question which is currently not answered here or are seeking additional clarification or advice to an existing question, please contact us with your question.

Question: How do I pay my bill?
Answer: Click here to find information about the different options for paying you bill.
Question: What are the late fee and cancellation agreements associated with my account?
Answer: To avoid late fees, we strongly encourage all our customers to sign up for electronic billing. This will help avoid all late fees associated with the account, and it can also save you the paper bill fee from your statement! Basically, we give you money for using sustainable billing. If you cancel your account within the first three months, you are still required to pay the full completion term of that contract period without proration. The full terms can be found on the back of your bill, and they are also posted here for your convenience:
If full payment of the invoice amount is not received by the due date, you will be charged a monthly late fee of 1.5% of the unpaid amount, with a minimum monthly charge of $5.00. There will be no proration of billing and you will not be entitled to a refund if service is cancelled during a billing cycle. You will remain responsible for all charges, fees, and taxes through the end of the billing cycle (including the period between the notice of termination and the end of the current billing cycle). This provision will not apply if it is contrary to a current franchise agreement, municipal contract, or other written contract applicable to this account or otherwise prohibited by law. Waste Industries reserves the right to change services related fees associated with, but not limited, to the following: setup fees, early termination fees, container return fees, etc.

For commercial accounts, please refer to your service agreement for cancellation terms.
Question: If my service has been stopped or my cart has been removed due to non-payment, is there anything I need to do once I pay the past due balance to reinstate my service?
Answer: Once you pay your past due amount, please contact your local branch with the payment confirmation number to ensure your service will reinstate promptly with payment. Please be mindful additional fees may apply when reinstating service.
Question: What is the oil/environmental price adjustment?
Answer: While there are many costs we can control in our business, the cost of fuel and fuel-based products (such as lubricants and tires), and of compliance with environmental rules and regulations are largely out of our hands. Waste Industries applies its Oil/Environmental Price Adjustment to offset these costs and to achieve a reasonable operating margin. This Adjustment, which shows up as an invoice line item, is made up of two components, one based on fluctuation in the price of fuel and the other to address the increasing costs of environmental compliance.

Fuel Component

The fuel component of our Oil/Environmental Price Adjustment is updated weekly and is tied to the regional average price of diesel fuel as reported by the U.S. Department of Energy’s On-Highway Diesel Fuel Price Index published for the Lower Atlantic Region (http://tonto.eia.doe.gov/oog/info/wohdp/diesel.asp). Tying the fuel component of our Adjustment to this index ensures that it is based on a widely accepted and up-to-date source that is publicly available and objective. This adjustment is not intended to tie specifically to the direct cost to service any customer’s individual account, but to the overall cost of fuel incurred by Waste Industries, including a reasonable operating margin.

Environmental Component

The second component making up our Oil/Environmental Price Adjustment is related to the cost of operating our business in a safe and environmentally responsible manner, and includes items such as landfill regulatory compliance, permitting, licensing, regulatory fees, ongoing verification and testing, safety equipment, and increased costs of construction or operation arising out of environmental regulation. This charge is not tied specifically to the environmental costs of a specific customer, but is instead designed to recover costs incurred company-wide associated with operating our facilities in an environmentally safe manner, including a reasonable operating margin. The environmental component of the Oil/Environmental Price Adjustment does not fluctuate on a regular basis, but is instead set from time to time at the discretion of Waste Industries. This portion of the overall Oil/Environmental Price Adjustment is currently set at 10% of the invoiced charges (excluding taxes and the fuel adjustment component).

Not a Governmental Tax

The Oil/Environmental Price Adjustment is not a tax, surcharge or fee imposed or mandated by any governmental or regulatory agency. It is a fee charged by Waste Industries and may be changed at the discretion of Waste Industries. To the extent required by the terms of your service agreement, your consent to the application of the Oil/Environmental Price Adjustment and any changes thereto is effective upon your payment of the invoice.

Question: Why do you charge the fuel component of the Oil/Environmental Price Adjustment?
Answer: As you know, the price of fuel can fluctuate significantly in a short period of time, making it very difficult to operate in a manner that allows us to recover and administer fuel expenses within our standard operating margins. Providing for adjustments that isolate the fluctuation in fuel prices allows us to manage our expenses as the price rises and give our customers the benefit of reduced charges as the price falls.
Question: How often does the fuel component of the Adjustment change?
Answer: The fuel component of the Oil/Environmental Price Adjustment changes on a weekly basis. The amount of the fuel adjustment reflected in your invoice will be based on the last reported price in the DOE index discussed above prior to the invoice date.
Question: How often will the environmental component of the Oil/Environmental Price Adjustment change?
Answer: The environmental component of the Adjustment does not change on a weekly or monthly basis. This component may change from time-to-time at the discretion of Waste Industries as part of our ongoing review of environmental compliance related costs and expenses. This adjustment is currently set at 10% of invoice.
Question: What is the environmental/regulatory recovery fee?
Answer: While there are many costs we can control in our business, the cost of compliance with environmental rules and regulations are largely out of our hands. Waste Industries applies its Environmental/Regulatory Recovery Fee to offset these costs and to achieve a reasonable operating margin. This Fee, which shows up as an invoice line item, is related to the cost of operating our business in a safe and environmentally responsible manner, and includes items such as landfill regulatory compliance, permitting, licensing, regulatory fees, ongoing verification and testing, safety equipment, and increased costs of construction or operation arising out of environmental regulation. This charge is not tied specifically to the environmental costs of a specific customer, but is instead designed to recover costs incurred company-wide associated with operating our facilities in an environmentally safe manner, including a reasonable operating margin. The fee does not fluctuate on a regular basis, but is instead set from time to time at the discretion of Waste Industries. It is currently set at 10% of the invoiced charges (excluding taxes).

Not a Governmental Tax

The Environmental/Regulatory Recovery Fee is not a tax, surcharge or fee imposed or mandated by any governmental or regulatory agency. It is a fee charged by Waste Industries and may be changed at the discretion of Waste Industries. To the extent required by the terms of your service agreement, your consent to the application of the Environmental/Regulatory Recovery Fee and any changes thereto is effective upon your payment of the invoice.

Question: How often will the Environmental/Regulatory Recovery Fee change?
Answer: The fee does not change on a weekly or monthly basis. This component may change from time-to-time at the discretion of Waste Industries as part of our ongoing review of environmental compliance related costs and expenses. This adjustment is currently set at 10% of invoice.


Need service? Sign-up today!