Welcome Rays Rural Garbage Customers

We recently acquired your account from Rays Rural Garbage, Inc. We pride ourselves on providing one of the highest quality services available in the industry, so in the interest of full transparency, we want to provide you with the following information:

  • There has been no change to your current rate.
  • To ensure continued collection, please remember that:
    • There has been no change to your day of service.
    • Your container should be placed at the curb the night before your scheduled service day.
  • You will be receiving a Welcome Letter with your new 9-digit customer account number.
  • We now handle all of your payments (please include your new 9-digit customer account number with all payments).
    • If you have an unpaid invoice, please send the amount to Waste Industries.
    • If you have received a new invoice, please send the payment to Waste Industries.
    • Please click on the following link to view your payment options www.wasteindustries.com/billingoptions
  • The “look and feel” of your next bill will be different:
    • Waste Industries invoices will arrive in envelopes from Waste Industries.
    • All our bills are branded with our information and have been recently redesigned for ease of use and readability.
  • eBilling and Direct Draft
    • If you were an ebilling customer, this did not transfer. Please see www.wasteindustries.com/billingoptions and sign up for eBilling.
    • Direct Draft does not transfer to Waste Industries. You will need to set that up again for automatic payments, and that can be done within the My Account section of our website.
    • You will need your new 9-digit customer account number to make these updates.

It is with great pleasure that we welcome you to Waste Industries and we are incredibly excited to service your solid waste contract. We are proud to be your local community partner, and we’re here to help no matter your needs.

If you have any questions you can reach us at (252) 223-4176, (910) 324-3645, or via e-mail at rays@gflenv.com. We ask for your patience and understanding as we transition your account to our systems.